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How to get in touch with us.


Customer hotline: +852 3550 6188

Mainline: +852 2524 2027

Fax: +852 2868 4983

Email: customerservicing@fpihk.com

Address: 803, 8/F., One Kowloon, No.1 Wang Yuen Street, 

Kowloon Bay, Hong Kong

Service hour: Monday to Friday, 09:00 – 18:00 Hong Kong time (except public holidays)


Cut-off time

The cut-off time for sending instruction to our operations office is 4:30p.m. Hong Kong time for each dealing day (Monday – Friday, excluding public holidays) via email/fax/hardcopy instructions reaching our HK branch office and Isle of Man time 5:00p.m. for instructions via online Portal account. Service requests received after the cut-off time will be processed on the next available business day.


Special cut-off time/date in 2018

Service requests after the below cut-off time will be processed on the next available business day.

Special occasions

Date

Cut-off time (HK time)

Chinese New Year Eve

15 February 2018

12:00pm

Mid-Autumn Festival

24 September 2018

2:00pm

Christmas Eve

24 December 2018

12:00pm

New Year Eve

31 December 2018

12:00pm