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How to get in touch with us.


If you are having trouble logging on to our website, please call us on: +852 3550 6188, Monday to Friday, 09.00-18.00 Hong Kong time, or email us: customerservicing@fpihk.com.

For general enquiries about your policy, please call us on: +852 3550 6188, Monday to Friday, 09.00-18.00 Hong Kong time, or email us: customerservicing@fpihk.com.

Hong Kong branch office

Email: customerservicing@fpihk.com

Telephone: +852 3550 6188

Monday to Friday, 09.00-18.00 Hong Kong time

Fax: +852 2868 4983


Friends Provident International Limited (Hong Kong branch)

803, 8/F., One Kowloon, No.1 Wang Yuen Street,
Kowloon Bay, Hong Kong 

Authorised by the Insurance Authority of Hong Kong to conduct long-term insurance business in Hong Kong.

Friends Provident International is a registered traded mark of the Aviva group.


Cut-off time

The cut-off time for sending instruction to our operations office is 4:30p.m. Hong Kong time for each dealing day (Monday – Friday excluding public holidays) via email/fax/hardcopy instructions reaching our HK branch office and 5:00p.m. Isle of Man time for instructions via online Portal account. Service requests received after the cut-off time will be processed on the next available business day.