Due to the novel coronavirus situation, we have commenced our business contingency plan with some staff work from home arrangement. Customers and brokers are encouraged to manage policies or access to policy information via portal account.


Please submit your service request by sending us an email to the following email addresses: Broker Services (hkbrokerservices@fpihk.com); Application on investment-linked products (ilasnewbusiness@fpihk.com); Application on International Protector Asia (ipanewbusiness@fpihk.com) and Policy Servicing (policyservicing@fpihk.com).


Should there be any enquiry, please send email to our Customer Services (customerservicing@fpihk.com), we shall try to attend it as soon as possible.


We apologise for the any delay in dealing with your queries and any inconvenience caused. We will provide regular updates on our website and through broker notices, and we will restore normal services as soon as we can.