Friends Provident International Limited is now part of the Aviva Group. The acquisition will not result in any immediate changes to customer policy terms and conditions and there is no action required of you. To find out more about the Aviva Group, please visit www.aviva.com.
We have recently upgraded our administration system to offer an improved service experience. We are currently handling a larger than normal number of queries and requests via phone and email as a result of this. We are aware that certain requests are taking longer than normal to process and please be assured that we are working to reduce the impact of this as quickly as possible. Please accept our apologies for any delay and inconvenience that this may cause and we appreciate your patience at this time.